Nautilus Behavioral Health
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To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout

COVID-19 Policy Information

Click here for a printable version of this policy.

​April 12, 2021

Our priority is the safety and well-being of the families we serve. We are taking the following precautions to protect our patients.


Before the Appointment:  
  • Only the patient and individual(s) participating in the session may attend.
  • If others accompany the family, they must wait outside/in the car.
  • Families should wait in their cars/outside until their appointment time.

Office Health Screening and Check-In:   
  • Everyone visiting the office will self-screen for COVID-19 symptoms before entering. Anyone who self-screens positive should not enter the office and will be asked to call the office to reschedule their appointment.
  • Everyone entering the office will be screened for COVID-19 symptoms by their provider. Anyone who screens positive will be asked to reschedule.
  • All patients/families must bring and wear face masks in the office. Providers will wear face masks from check-in throughout the session. After screening, everyone must wash hands or use hand sanitizer.

While in the Office:   
  • Seating throughout the office maintains an appropriate physical distance.
  • Visitors may bring sealed beverages but not food into the office.
  • Visitors should use sanitizer after touching their face, sneezing, etc.
  • Providers will maintain a safe distance (i.e., will not shake hands, etc).
  • Chairs, pens and commonly touched items are sanitized after each use.
  • Door handles and common areas are sanitized between sessions.

Families impacted by COVID-19 or who are experiencing another urgent issue should contact us when possible
  • In these situations, we do not require 24 hours notice before missed appointments- just inform us as soon as possible if you need to cancel/reschedule

Families not directly impacted by an urgent issue (COVID-19-related or not) must provide at least 24 hours notice prior to missed/cancelled appointments
  • A $50 fee will apply to late cancellations (< 24 hours) and missed appointments 

​If the office closes or a provider is ill, families will be contacted immediately ​​​

Click here for a printable version of this policy.

To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout.
​Theranest Telehealth Resources for Current Patients
How to prepare for your first telehealth session:
https://help.theranest.com/en/articles/2950027-clients-how-to-prepare-for-your-first-telehealth-session
 
How to join a telehealth session: 
https://help.theranest.com/en/articles/1457318-client-how-to-join-telehealth-session

​Click here for printable instructions.

Telehealth FAQs for clients: 
https://help.theranest.com/en/articles/2129234-telehealth-faqs-for-clients
 
Telehealth troubleshooting guide:
https://help.theranest.com/en/articles/2594123-telehealth-troubleshooting-guide
Conveniently located in Mandarin
​Serving Duval, St. Johns and the surrounding counties
CONTACT US

Address

12412 San Jose Blvd.
Suite 203
​Jacksonville, FL 32223

Telephone

904-432-3321

Email

admin@nautilusbehavioralhealth.com
Privacy Policy

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  • Home
  • About Us
    • Meet the Team
  • Blog
  • Services
    • Therapy
    • Assessment
  • Rates/Insurance
  • Resources
  • Contact
  • Shop
    • Shipping Policy
    • Return & Refund Policies