To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout
COVID-19 Policy Information
Click here for a printable version of this policy.
March 19, 2020
Our priority is the safety and well-being of the families we serve. We hope to support families as they cope with the rapidly evolving consequences of COVID-19.
As of today, we will continue seeing patients as scheduled. We are closely monitoring the situation and will comply with county, state and/or federal mandates. We will notify families of any changes or office closure.
We can provide telehealth therapy sessions, which may be covered by insurance
We need our families to keep each other safe and healthy
Families directly impacted by COVID-19 and/or travel-restrictions or who are experiencing another urgent issue should contact us when possible
Families not directly impacted by an urgent issue (COVID-19-related or not) must provide at least 24 hours notice prior to missed/cancelled appointments
Click here for a printable version of this policy.
To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout.
March 19, 2020
Our priority is the safety and well-being of the families we serve. We hope to support families as they cope with the rapidly evolving consequences of COVID-19.
As of today, we will continue seeing patients as scheduled. We are closely monitoring the situation and will comply with county, state and/or federal mandates. We will notify families of any changes or office closure.
We can provide telehealth therapy sessions, which may be covered by insurance
- If families are not comfortable coming to the office, are in quarantine/ isolation or have been impacted by travel restrictions, we can also offer telehealth
- Telehealth may be an option for older children, teens, young adults and parents Contact our office at least 24 hours before a scheduled session to request telehealth
- A provider must verify that telehealth is appropriate for the patient and family Telehealth sessions may be partially or fully covered by insurance
- Families should contact their insurance carrier to confirm telehealth benefits Families can contact our office if they need help understanding benefits Families are financially responsible for all fees that are not covered by insurance
We need our families to keep each other safe and healthy
- Please do not come to the office if:
- You or someone you are in contact with has tested positive for SARS-CoV-2 You are experiencing fever, fatigue, dry cough and shortness of breath, etc. You have traveled to China, Iran, South Korea, or any country in Europe You and/or your child are immunocompromised
- You are an older adult with a health condition (e.g., cancer, diabetes, heart disease)
- If you arrive early, please wait outside or in your vehicle until your appointment time Please do not bring additional family members into the office/waiting room
- Use good hand hygiene and germ hygiene (e.g., cough into the crook of your arm)
Families directly impacted by COVID-19 and/or travel-restrictions or who are experiencing another urgent issue should contact us when possible
- In these situations, we do not require 24 hours notice before missed appointments Please just inform us as soon as possible if you need to cancel/reschedule
Families not directly impacted by an urgent issue (COVID-19-related or not) must provide at least 24 hours notice prior to missed/cancelled appointments
- A $50 fee will apply to late cancellations (< 24 hours) and missed appointments If the office closes or a provider is ill, families will be contacted immediately
Click here for a printable version of this policy.
To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout.
Theranest Telehealth Resources for Current Patients
How to prepare for your first telehealth session:
https://help.theranest.com/en/articles/2950027-clients-how-to-prepare-for-your-first-telehealth-session
How to join a telehealth session:
https://help.theranest.com/en/articles/1457318-client-how-to-join-telehealth-session
Click here for printable instructions.
Telehealth FAQs for clients:
https://help.theranest.com/en/articles/2129234-telehealth-faqs-for-clients
Telehealth troubleshooting guide:
https://help.theranest.com/en/articles/2594123-telehealth-troubleshooting-guide
https://help.theranest.com/en/articles/2950027-clients-how-to-prepare-for-your-first-telehealth-session
How to join a telehealth session:
https://help.theranest.com/en/articles/1457318-client-how-to-join-telehealth-session
Click here for printable instructions.
Telehealth FAQs for clients:
https://help.theranest.com/en/articles/2129234-telehealth-faqs-for-clients
Telehealth troubleshooting guide:
https://help.theranest.com/en/articles/2594123-telehealth-troubleshooting-guide