To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout
COVID-19 Policy Information
Click here for a printable version of this policy.
April 12, 2021
Our priority is the safety and well-being of the families we serve. We are taking the following precautions to protect our patients.
Before the Appointment:
Office Health Screening and Check-In:
While in the Office:
Families impacted by COVID-19 or who are experiencing another urgent issue should contact us when possible
Families not directly impacted by an urgent issue (COVID-19-related or not) must provide at least 24 hours notice prior to missed/cancelled appointments
If the office closes or a provider is ill, families will be contacted immediately
Click here for a printable version of this policy.
To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout.
April 12, 2021
Our priority is the safety and well-being of the families we serve. We are taking the following precautions to protect our patients.
Before the Appointment:
- Only the patient and individual(s) participating in the session may attend.
- If others accompany the family, they must wait outside/in the car.
- Families should wait in their cars/outside until their appointment time.
Office Health Screening and Check-In:
- Everyone visiting the office will self-screen for COVID-19 symptoms before entering. Anyone who self-screens positive should not enter the office and will be asked to call the office to reschedule their appointment.
- Everyone entering the office will be screened for COVID-19 symptoms by their provider. Anyone who screens positive will be asked to reschedule.
- All patients/families must bring and wear face masks in the office. Providers will wear face masks from check-in throughout the session. After screening, everyone must wash hands or use hand sanitizer.
While in the Office:
- Seating throughout the office maintains an appropriate physical distance.
- Visitors may bring sealed beverages but not food into the office.
- Visitors should use sanitizer after touching their face, sneezing, etc.
- Providers will maintain a safe distance (i.e., will not shake hands, etc).
- Chairs, pens and commonly touched items are sanitized after each use.
- Door handles and common areas are sanitized between sessions.
Families impacted by COVID-19 or who are experiencing another urgent issue should contact us when possible
- In these situations, we do not require 24 hours notice before missed appointments- just inform us as soon as possible if you need to cancel/reschedule
Families not directly impacted by an urgent issue (COVID-19-related or not) must provide at least 24 hours notice prior to missed/cancelled appointments
- A $50 fee will apply to late cancellations (< 24 hours) and missed appointments
If the office closes or a provider is ill, families will be contacted immediately
Click here for a printable version of this policy.
To help families, we have created a handout with key information about SARS-CoV-2/COVID-19 and tips for how to help your children through these stressful times. Click here to access this handout.
Theranest Telehealth Resources for Current Patients
How to prepare for your first telehealth session:
https://help.theranest.com/en/articles/2950027-clients-how-to-prepare-for-your-first-telehealth-session
How to join a telehealth session:
https://help.theranest.com/en/articles/1457318-client-how-to-join-telehealth-session
Click here for printable instructions.
Telehealth FAQs for clients:
https://help.theranest.com/en/articles/2129234-telehealth-faqs-for-clients
Telehealth troubleshooting guide:
https://help.theranest.com/en/articles/2594123-telehealth-troubleshooting-guide
https://help.theranest.com/en/articles/2950027-clients-how-to-prepare-for-your-first-telehealth-session
How to join a telehealth session:
https://help.theranest.com/en/articles/1457318-client-how-to-join-telehealth-session
Click here for printable instructions.
Telehealth FAQs for clients:
https://help.theranest.com/en/articles/2129234-telehealth-faqs-for-clients
Telehealth troubleshooting guide:
https://help.theranest.com/en/articles/2594123-telehealth-troubleshooting-guide